Tenant Guide

  1. Who do I contact if I have any problems with my tenancy?
  2. How can I reserve a property through Tailor Made Sales and Lettings?
  3. What happens when my application has been accepted?
  4. What references do I need to get?
  5. How can I organise contents insurance for my rental property?
  6. Is my deposit protected?
  7. Who is responsible for contacting the utility companies after I move in?
  8. How do I renew my contract after the first year?
  9. How do I serve notice to vacate my rental property?
  10. What penalties will I incur should I break my lease agreement early?
  11. What should I do with the keys at the end of the tenancy?
  12. When is my deposit returned to me?

Who do I contact if I have any problems with my tenancy?

All of the team at Tailor Made Sales and Lettings are fully trained to deal with the majority of enquiries and will be happy to assist you. If the property is a “Let only” we will inform the landlord immediately of any problems. If the property is fully managed by Tailor Made Sales & Lettings please contact our Lettings Department:
Tailor Made Lettings
02476939550
lettings@tailormadesalesandlettings.co.uk

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How can I reserve a property through Tailor Made Sales and Lettings?

A reservation holding fee of £200 is charged for us to approach the landlord with your application. This can be paid by visiting our website homepage and clicking “make a payment”. You will be given an application form for all persons over the age of 18 years old to complete and return within 24 hours of making your reservation fee.

Please note payment of the reservation fee does not guarantee the rental of this property as the final decision is made by the landlord and not, Tailor Made Sales and Lettings. This is refunded should your application be unsuccessful.

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What happens when my application has been accepted?

Once the landlord has provisionally accepted your application the following fees will become applicable:

  • One month’s rent in advance
  • Deposit (equivalent to 1.5 months’ rent), minus the reservation fee.
  • Application, admin and reference fee

Example based on two adults moving into a property at rental price of £500 per calendar month :

  • Rent in advance - £500
  • Deposit (minus £200 reservation fee) - £550
  • Application, admin and reference fee - £180 (inclusive of VAT)
  • Total - £1230

To make this payment please visit our website homepage and click “make a payment”, we can take debit or credit card payments but charges may be applicable.

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What references do I need to get?

Once we have received your reservation fee & administration fee we will apply for the appropriate references via a referencing agent. These will include previous landlord / managing agent referees, employment references and credit checks.
At this stage you will also be required to provide us with:

  • Proof of photographic identification (Passport or drivers card license)
  • Proof of current address (items accepted are: utility bill dated within last 3 months, tenancy agreement signed and dated within last 6 months, current TV license or bank statement within the last 3 months)
  • As of 1st February 2016 you must prove that you have a right to rent a property in England by providing original documents such as an EEA or Swiss Passport, national identity card, current Visa or Work Permit.
  • We CANNOT accept the following: HM Revenue & Customs documents, NHS medical card, Letters from accountants or solicitors, Mobile phone bills.

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How can I organise contents insurance for my rental property?

It is your responsibility to ensure you have the appropriate insurance for your possessions. Tailor Made Sales and Lettings works alongside Homelet to provide all our tenants with competitive products. Homelet provide full new for old cover for your contents and personal possessions. They also cover accidental damage to your landlord’s contents, fixtures and fittings, which you are responsible for.

CLICK HERE FOR YOUR QUOTE

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Is my deposit protected?

If you rent a property which is managed by Tailor Made Sales and Lettings, your deposit will be registered with the tenancy deposit scheme (TDS) and the monies will be sent directly to them. We will provide you with a certificate as proof. If you rent a property which is “Let Only”, then your deposit will be passed to the landlord who will be responsible for protecting your deposit and providing you with proof, usually in the form of a certificate.

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Who is responsible for contacting the utility companies after I move in?

You as the tenant are responsible for setting up accounts with the utility companies directly when you move into your property and also when you leave, taking care to provide meter readings at the beginning and end of the tenancy.

Tailor Made Sales and Lettings works alongside Hallmark Utility Management solutions, who can assist you will obtaining the very best deals & tariffs with energy and media providers.

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How do I renew my contract after the first year?

You should inform us 60 days prior to the end of your tenancy to allow enough time to arrange all the related administration.

The easiest way to do this is to email, lettings@tailormadesalesandlettings.co.uk

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How do I serve notice to vacate my rental property?

Notice would need to be served in accordance with your particular lease agreement by recorded delivery to Tailor Made Sales and Lettings office address or emailed to lettings@tailormadesalesandlettings.co.uk

It is your responsibility to ensure this email has been received, so we would advise following up the email with a phone call to 02476 939550.

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What penalties will I incur should I break my lease agreement early?

The primary liability is for rent until the end of the contract or its break clause point.

If the landlord agrees to re-market the property and once a new tenant is found, then your liability will be reduced to covering the landlord's commission and any other expenses from when the property is re-let. Payments would be calculated on a pro-rata basis for the unexpired term of the contract.

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What should I do with the keys at the end of the tenancy?

Unless specific instructions are given by your landlord keys should be returned to our office. Please ensure all sets are returned and that this happens on or before the last day of your tenancy.

Please note that you will be liable for rent on a daily basis until the keys are returned. All keys must be returned; charges will be applicable for lost keys.

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When is my deposit returned to me?

Once the check-out has been conducted, the property has been cleaned to a satisfactory standard and Tailor Made Sales and Lettings has received instructions regarding the deposit from the landlord, the money will be returned to your account. If in the event of any deductions that are needed to be taken this will be discussed and agreed with you and will be taken from the deposit.

This typically takes 10 working days, however we will try to ensure you receive back your deposit as soon as possible.

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If you have any further enquires that are not covered in this guide then please feel free to contact our Lettings team on 02476 939550 or email lettings@tailormadesalesandlettings.co.uk

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